True North Brief, published by Great Lakes Press Ltd., takes accountability seriously. This page outlines our formal complaints procedure, including how to submit a complaint, how we handle it, and how to escalate concerns if needed. We aim to resolve all complaints fairly and transparently.
How do I submit a complaint?
You can submit a complaint by email to complaints@truenorthbrief.com. Please include your full name, a link to or description of the article in question, and a clear explanation of your concern. We will acknowledge receipt within two business days.
If your complaint relates to a factual error, we follow our corrections policy. If it concerns privacy, please see our privacy policy. For other issues, we will review against our editorial policy.
Who handles complaints?
Managing Editor Sarah Mitchell initially reviews all complaints and assigns them to the appropriate editor or team member with relevant authority. For issues involving editorial standards, Editor-in-Chief Daniel Campbell oversees the process; fact-checking concerns are reviewed by Standards & Fact-Checking Lead Rachel Miller. We ensure the assigned person can investigate thoroughly.
The managing editor coordinates the response and keeps you informed of progress. All staff involved in handling complaints follow the principles in our editorial policy.
What happens after I submit a complaint?
We acknowledge your complaint within two business days and begin an investigation. The assigned editor reviews the article, interviews relevant staff if needed, and checks sources. We aim to provide a substantive response within 10 business days.
If an error is confirmed, we issue a correction according to our corrections policy. If the complaint is not upheld, we explain our reasoning. In complex cases, we may request additional time and will update you on the expected timeline.
What you can expect from us
We will treat your complaint with respect, investigate it independently, and provide a clear, written response. We will not dismiss concerns without proper review and will explain our reasoning. Our goal is to maintain trust through transparency and accountability. You can expect a thorough examination of your concerns.
We follow our editorial policy and fact-checking policy to guide our decisions. If a correction or clarification is warranted, we make it promptly and prominently.
How do I escalate a complaint?
If you are not satisfied with the initial response, you may request escalation to Editor-in-Chief Daniel Campbell. Email daniel.campbell@truenorthbrief.com or call +1 613 555 0152. He will conduct a final review and issue a definitive response. Escalation is appropriate when you believe the initial handling was incomplete or unfair.
Daniel Campbell will personally review the case and communicate the final decision on behalf of True North Brief. That decision concludes our internal complaints process.
Questions or concerns?
If you have general questions about our complaints process or editorial standards, our editorial team can help. Email editorial@truenorthbrief.com or visit our contact page for more details. For other inquiries, see the relevant department on our contact page. We are here to assist and value your feedback.